Return Policy
S.H Company retains discretion regarding whether a returned item will be refunded or exchanged. In addition, all laptop battery returns must include:
- S.H Company sticker on product with serial number
- All original boxes and packing materials provided by manufacturer
- Contain the original UPC codes if available
- All manuals
- All accessories
- All manufacturer documentation
If any return shipment does not contain all of these items or if the item is damaged, your exchange or return request may be denied, or the customer will be subject to a repackaging fee up to the value of the item, and to be determined on a case by case basis.
Defective item - All defective laptop batteries can be returned within 90 days of ship date for an exchange or refund. All defective accessories can be returned within 30 days of ship date for an exchange or refund. For exchanges, your warranty period will start on the ship date of the exchange. Return shipping costs will be paid for by the customer. S.H Company will cover the cost to ship the exchange product via Standard Shipping. Any requests for expedited shipping will be paid for by the customer. For refund requests, a refund for the full purchase price of the item will be issued if the product is returned in all original packaging. Original shipping charges will not be refunded. For orders that came with free shipping, a $6.95 shipping fee will be deducted from your total credit.
Non-defective item - All non-defective laptop batteries can be returned within 10 days of ship date for a refund or exchange. All non-defective accessories can be returned within 5 days of ship date for an exchange or refund. Return shipping costs will be paid for by the customer. All returns of non-defective products are subject to a $5 or 15% processing fee (whichever is greater). This amount will be deducted from your credit. Original shipping charges will not be refunded.
Warranty replacements - After 10 days from the ship date of your laptop battery (5 days for accessories), your purchase falls under Warranty Replacement status. Following the 10 days (5 days for accessories), you are only eligible for a replacement of a defective item. Customers cannot exchange it for a different item, unless the item has been discontinued. Customers are responsible for all shipping charges back to S.H Company, as well as, all return shipping charges back to the customer. The Standard fee for return shipping charges is $8 but will vary due to quantity and weight of items. The fee given is to be used as a general guideline only. We offer 3 to 6 month warranty on all of our batteries and chargers. This warranty does not cover batteries that have been subjected to "memory effect" (due to insufficient conditioning) overcharging or other abuse and misuse. We reserve the right to test any battery prior to issuing a new replacement or refund. During the testing phase, if the returned battery is deemed non-defective and is in working order, we reserve the right to return the “good battery” back to you. Shipping for returned “good batteries” are to be paid by the customer. Warranty is void if the warranty sticker has been removed or if any internal component has been altered or modified.
Return/Exchange Process
S.H Company has a simple and effective process for returns and exchanges.
- 1. Obtain a Return Merchandise Authorization (RMA) Number
It is necessary to have an RMA number for all returns. Call or email our customer service team for an RMA number. - 2. Fill Out RMA Form and Write RMA Number on Shipping Label
Print and fill out the RMA form, also write the RMA number on shipping label.
Click Here To Download RMA Form! - 3. Repack in Original Packaging
All content which was included in the original package must be received, including, but not limited to: all manuals, warranty cards, and components. Shipment must be in an outer protective box. All original pieces must be received in order to process your return or exchange.
Once an RMA number has been assigned, the return product must be shipped within 10 days. If it is not shipped within 10 days, a new RMA number will need to be requested.
Once your package is received back in our warehouse, the item will be tested and we will process your refund/exchange within 5-10 business days.
No returns without an RMA will be accepted and all items shipped for a return or exchange without an RMA will be returned to the customer at our leisure. We cannot process any returns and are not responsible for any items shipped without an RMA number. The customer is responsible for shipping the item back with a tracking number. We are not responsible for any missing or lost items.
Limited Product Warranty - S.H Company warrants that the battery or adapter that you have purchased will be free from defects in materials or workmanship under normal usage for the duration of the Limited Product Warranty period. Refunds or exchanges will be issued within 10 days from the date the product is shipped (5 days for accessories). For the warranty period of 90 month or 800 recharge cycles, S.H Company will exchange or repair the product at no charge. The Limited Product Warranty starts on the date your product ships from our facility. You will be required to provide proof of purchase as a condition for receiving warranty service. Broken warranty seals will void all warranties where warranty can be applied. Company reserves the right to charge a fifteen percent (15%) processing fee.
S.H Company offers limited warranty against abnormal breakdown on rechargeable batteries for a period from the delivery date. At S.H Company’s discretion, we will repair or replace the battery after thorough testing to determine whether the battery is, in fact, defective. Please be advised that since rechargeable batteries are consumable products, warranty coverage on rechargeable batteries is limited to not being able to hold charge (will not charge).
The Limited Product Warranty is a parts replacement only. Replacement products and parts are warranted to be free from defects in material or workmanship for 90 days (60 days for accessories) or for the remainder of the Limited Product Warranty Period of the product in which they are replacing or in which they are installed, whichever is longer.
If S.H Company receives, during the warranty period, notice of a defect that is covered by this Limited Product Warranty, S.H Company will test and repair or replace the product, at the option of S.H Company. This is your exclusive remedy for defective products. S.H Company shall have no obligation to repair or replace until the defective product is returned and tested.
The maximum capacity of all rechargeable batteries fades with time depending on the applications and usage patterns. This is considered normal; therefore, a change in battery capacity is not covered under warranty. Your battery is only warranted from defects in materials or workmanship resulting in failures. Battery life is not warranted and will vary depending on product configuration and usage. These include, but not limited to, applications running, power management settings, certain Operating systems which have battery life deterioration issues such as Windows7 and product models and features.
Exclusions - The Limited Product Warranty does not apply to expendable parts and does not extend to any product from which the serial number and S.H Company warranty sticker has been removed, damaged or rendered defective (a) as a result of accident, misuse, improper installation, abuse, tort including negligence or other external causes, including but not limited to force majeure; (b) by operation outside the recommended usage parameters including, but not limited to, temperature maximums; (c)by improper site preparation, management or maintenance; (d) by loss or damage in transit; or (e) by modification or service by professionals other than S.H Company.
As a precaution against alteration or loss of data, periodically back up the data stored on hard drives or other storage devices. Before returning any unite for service, back up data and remove confidential, proprietary, or personal data. S.H Company is not responsible for damage to or loss of programs or data or for the restoration or reinstalling of any programs or data.
Limitations The remedies provided in this statement are your sole and exclusive remedies. These terms and conditions supersede any prior agreements or representations, including representation made in S.H Company sales literature or advice given to you by or on behalf of S.H Company in connection with your purchase of the product. No changes to the conditions of this Limited Warranty are valid unless it is made in writing and signed by an authorized representative of the company.
To the extent allowed by local law, except as expressly set forth in this limited warranty, S.H Company makes no other warranties, guarantees, or conditions, expressed or implied, including any implied warranties, and conditions of merchantability and fitness for a particular purpose and implied guarantees of acceptable quality, to the extent permitted by law, S.H Company expressly disclaims all warranties, guarantees and conditions not stated in this limited warranty and any implied warranties, guarantees and conditions that may be imposed by law are limited in duration to the applicable warranty period.
Note: If you return a non S.H Company battery or charger, your exchange or refund will not be processed until the correct battery has been returned to our RMA department. We will contact you via email or phone if we have received a non S.H Company item. You will have 10 business days to respond and ship the correct item back to our RMA department. A $5 shipping fee will be charged to have the incorrect item returned to you. After the 10 business days, we will not be held liable for returning your battery or charger, and a new RMA number will need to be requested. We will not accept any pre-paid envelopes or stamps for returns. We cannot be held responsible for lost or misplaced labels or stamps.
Equipment Protection Plan
This Equipment Protection Plan only covers your device and the related battery and/or charger purchased from S.H Company only. This policy is not transferable. No other devices, persons, or property outside of the affected device and battery and/or charger is covered by this policy. This policy does not cover damages caused by abuse, misuse, negligence, improper installation, unauthorized modification or repair, weather, or any other causes beyond the normal operating range of the device and battery and/or charger.
S.H Company reserves the sole right to determine if your device was damaged by our battery and/or charger and will require the customer to submit to us the affected device and battery and/or charger for inspection and testing. S.H Company will then determine if your device was in fact damaged by our product and will take the following corrective measures: (A) S.H Company will pay for repairs to your device and our battery and/or charger. If repair is not a feasible option, S.H Company will (B) reimburse you refund you the purchase price of the battery and/or charger.
otherwise infringe on any manufacturer or extended warranty of the device.
